:root{color:#18212f;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;background:#f4f7fb}*{box-sizing:border-box}body{margin:0;min-width:320px}button,input,textarea,select{font:inherit}button{cursor:pointer}.shell{min-height:100vh;background:radial-gradient(circle at 5% 0%,rgba(14,126,203,.14),transparent 28rem),linear-gradient(140deg,#f8fbff,#edf3f8 45%,#f7faf8)}.topbar{height:76px;display:flex;align-items:center;justify-content:space-between;padding:0 clamp(18px,4vw,56px);border-bottom:1px solid rgba(24,33,47,.08);background:#ffffffd1;-webkit-backdrop-filter:blur(18px);backdrop-filter:blur(18px);position:sticky;top:0;z-index:10}.brand,.navActions,.inputIcon,.notice,.eyebrow{display:flex;align-items:center}.brand{gap:12px}.brandMark{width:44px;height:44px;border-radius:8px;color:#fff;display:grid;place-items:center;background:linear-gradient(135deg,#0b74bd,#18a058);box-shadow:0 14px 34px #0b74bd3d}.brand strong,.brand small{display:block}.brand small{color:#637083;margin-top:2px}.navActions{gap:8px;padding:5px;border:1px solid #dce5ee;border-radius:10px;background:#f8fafc}.navActions button,.adminSession button{border:0;border-radius:8px;padding:10px 14px;color:#526071;background:transparent;display:flex;align-items:center;gap:8px}.navActions button.active,.adminSession button{color:#0e4f83;background:#fff;box-shadow:0 6px 18px #0f2a441a}.requestGrid{display:grid;grid-template-columns:minmax(320px,.85fr) minmax(420px,1.15fr);gap:24px;padding:clamp(20px,4vw,56px);max-width:1440px;margin:0 auto}.heroPanel{min-height:680px;border-radius:8px;overflow:hidden;color:#fff;position:relative;background:linear-gradient(#06203947,#062039b8),url(https://images.unsplash.com/photo-1516321318423-f06f85e504b3?auto=format&fit=crop&w=1200&q=85) center/cover;box-shadow:0 26px 70px #0d27412e}.heroGlow{position:absolute;inset:auto 0 0 0;height:45%;background:linear-gradient(transparent,#062039d1)}.heroContent{position:absolute;inset:auto 0 0 0;padding:clamp(26px,4vw,46px)}.eyebrow{gap:8px;color:#dcefff;font-weight:700;text-transform:uppercase;font-size:.78rem}.heroContent h1{font-size:clamp(2.4rem,6vw,5rem);line-height:.95;margin:18px 0;max-width:720px;letter-spacing:0}.heroContent p{max-width:520px;color:#eaf5ff;font-size:1.08rem;line-height:1.65}.metricRow{display:grid;grid-template-columns:repeat(3,1fr);gap:12px;margin-top:28px}.metricRow div{border:1px solid rgba(255,255,255,.24);border-radius:8px;padding:14px;background:#ffffff1f}.metricRow strong,.metricRow span{display:block}.metricRow strong{font-size:1.35rem}.metricRow span{color:#d8e8f7;font-size:.82rem}.formPanel,.ticketDetail,.ticketList,.stat,.adminHeader{background:#ffffffdb;border:1px solid rgba(196,209,223,.82);box-shadow:0 18px 48px #1f30431a}.formPanel{border-radius:8px;padding:clamp(22px,4vw,38px)}.formHeader,.adminHeader,.detailTop{display:flex;align-items:flex-start;justify-content:space-between;gap:16px}.sectionKicker{color:#0b74bd;font-size:.78rem;font-weight:800;text-transform:uppercase}h1,h2,h3,p{margin-top:0}.formHeader h2,.adminHeader h1,.detailTop h2{margin:4px 0 0}label{display:block;margin-top:18px}label span{display:block;color:#455366;font-size:.88rem;font-weight:800;margin-bottom:8px}input,textarea,select{width:100%;border:1px solid #cfdae7;border-radius:8px;background:#fff;color:#1b2635;min-height:48px;padding:0 14px;outline:none;transition:border-color .18s ease,box-shadow .18s ease}textarea{min-height:140px;resize:vertical;padding:14px}input:focus,textarea:focus,select:focus{border-color:#0b74bd;box-shadow:0 0 0 4px #0b74bd1f}.inputIcon{gap:10px;border:1px solid #cfdae7;border-radius:8px;background:#fff;padding-left:12px}.inputIcon svg{color:#6c7a8c;flex:0 0 auto}.inputIcon input,.inputIcon select{border:0;box-shadow:none}.fieldGrid{display:grid;gap:16px}.fieldGrid.two{grid-template-columns:repeat(2,minmax(0,1fr))}.segment{min-height:48px;display:grid;grid-template-columns:repeat(4,1fr);gap:6px;padding:5px;border:1px solid #cfdae7;border-radius:8px;background:#f7fafc}.segment button{border:0;border-radius:7px;background:transparent;color:#5a6879;min-width:0}.segment button.selected{background:#0b74bd;color:#fff}.primary,.secondary{min-height:48px;border:0;border-radius:8px;padding:0 18px;display:inline-flex;align-items:center;justify-content:center;gap:10px;font-weight:800}.primary{margin-top:22px;color:#fff;background:linear-gradient(135deg,#0b74bd,#16894f);box-shadow:0 14px 28px #0b74bd38}.primary:disabled{opacity:.58;cursor:not-allowed}.secondary{color:#0b568d;background:#e8f4fb}.notice{gap:10px;border-radius:8px;padding:12px 14px;margin:18px 0;font-weight:700}.notice.success{color:#12643d;background:#e9f8f0}.notice.error{color:#9b1c1c;background:#fff0f0}.notice.info{color:#155477;background:#e8f4fb}.adminLayout{max-width:1440px;margin:0 auto;padding:clamp(20px,4vw,44px)}.loginLayout,.feedbackLayout{min-height:calc(100vh - 76px);display:grid;place-items:center;padding:clamp(20px,4vw,44px)}.loginPanel,.feedbackPanel{width:min(100%,460px);border:1px solid rgba(196,209,223,.82);border-radius:8px;padding:clamp(24px,4vw,38px);background:#ffffffe6;box-shadow:0 24px 70px #1f304324}.feedbackPanel{width:min(100%,640px)}.loginIcon{width:58px;height:58px;display:grid;place-items:center;color:#fff;border-radius:8px;margin-bottom:18px;background:linear-gradient(135deg,#0b74bd,#18a058)}.loginPanel h1,.feedbackPanel h1{margin:5px 0 8px}.loginPanel p,.feedbackPanel p{color:#637083;line-height:1.6;margin-bottom:6px}.solutionSummary{border:1px solid #dce5ee;border-radius:8px;padding:14px;margin:18px 0;background:#fbfdff}.solutionSummary strong,.solutionSummary span{display:block}.solutionSummary strong{color:#203047;margin-bottom:6px}.solutionSummary span{color:#425064;line-height:1.65;white-space:pre-wrap}.ratingButtons{display:grid;grid-template-columns:repeat(5,1fr);gap:10px;margin:20px 0 8px}.ratingButton{min-height:76px;border:1px solid #d8e2ed;border-radius:8px;color:#617085;background:#fff;display:grid;place-items:center;gap:4px;transition:border-color .18s ease,box-shadow .18s ease,transform .18s ease}.ratingButton:hover:not(:disabled){border-color:#0b74bd;box-shadow:0 10px 24px #0b74bd24;transform:translateY(-1px)}.ratingButton.selected{color:#fff;border-color:#0b74bd;background:linear-gradient(135deg,#0b74bd,#18a058);box-shadow:0 14px 28px #0b74bd2e}.ratingButton:disabled{cursor:default;opacity:.86}.adminHeader{border-radius:8px;padding:22px;margin-bottom:16px}.adminSession{display:flex;align-items:center;gap:8px}.adminSession span{min-height:42px;border:1px solid #dce5ee;border-radius:8px;padding:0 12px;color:#12643d;background:#f3fbf7;display:inline-flex;align-items:center;gap:8px;font-weight:800}.statGrid{display:grid;grid-template-columns:repeat(3,1fr);gap:14px;margin-bottom:16px}.stat{border-radius:8px;padding:18px}.stat span{color:#637083;font-weight:800}.stat strong{display:block;font-size:2rem;margin-top:4px}.stat.red{border-top:4px solid #d14b4b}.stat.amber{border-top:4px solid #d69b2d}.stat.green{border-top:4px solid #18a058}.stat.blue{border-top:4px solid #3467c8}.workbench{display:grid;grid-template-columns:minmax(330px,.9fr) minmax(420px,1.4fr);gap:16px;align-items:start}.ticketList,.ticketDetail{border-radius:8px;min-height:560px}.ticketList{padding:14px}.listTools{display:grid;grid-template-columns:1fr 160px;gap:10px;margin-bottom:12px}.ticketItem{position:relative;width:100%;text-align:left;border:1px solid #dce5ee;border-radius:8px;background:#fff;padding:14px 14px 14px 34px;margin-bottom:10px}.ticketItem.selected{border-color:#0b74bd;box-shadow:0 8px 24px #0b74bd1f}.ticketItem strong,.ticketItem small,.ticketItem em{display:block}.ticketItem small{color:#637083;margin:6px 0}.ticketItem em{color:#0b568d;font-style:normal;font-size:.82rem;font-weight:800}.dot{position:absolute;left:14px;top:18px;width:10px;height:10px;border-radius:999px}.dot.open,.status.open{background:#fff0f0;color:#a73333}.dot.in_progress,.status.in_progress{background:#fff7df;color:#8a5c00}.dot.resolved,.status.resolved{background:#e9f8f0;color:#12643d}.dot.open{background:#d14b4b}.dot.in_progress{background:#d69b2d}.dot.resolved{background:#18a058}.ticketDetail{padding:clamp(20px,3vw,30px)}.status{display:inline-flex;border-radius:999px;padding:7px 12px;font-size:.78rem;font-weight:900;margin-bottom:10px}.detailTop p{color:#637083;margin-bottom:0}.detailGrid{display:grid;grid-template-columns:repeat(3,1fr);gap:10px;margin:24px 0}.infoItem{border:1px solid #e0e7ef;border-radius:8px;padding:12px;background:#fbfdff}.infoItem span{display:block;color:#6b7789;font-size:.76rem;font-weight:800;margin-bottom:5px}.infoItem strong{overflow-wrap:anywhere}.textBlock,.resolutionBox{border-top:1px solid #e0e7ef;padding-top:18px;margin-top:18px}.textBlock p{color:#354154;line-height:1.7;white-space:pre-wrap}.textBlock.solved{border:1px solid #cdebdc;border-radius:8px;padding:16px;background:#f3fbf7}.textBlock.feedbackResult{border:1px solid #d7e1ff;border-radius:8px;padding:16px;background:#f4f7ff}.empty{min-height:260px;display:grid;place-items:center;color:#6b7789;text-align:center;gap:10px}.empty.large{min-height:500px}@media(max-width:980px){.requestGrid,.workbench{grid-template-columns:1fr}.heroPanel{min-height:440px}.detailGrid{grid-template-columns:repeat(2,1fr)}.adminHeader,.adminSession{flex-direction:column;align-items:stretch}.adminSession span,.adminSession button{justify-content:center}}@media(max-width:680px){.topbar{height:auto;padding:14px;flex-direction:column;align-items:stretch;gap:12px}.navActions{display:grid;grid-template-columns:1fr 1fr}.requestGrid,.adminLayout{padding:14px}.fieldGrid.two,.statGrid,.detailGrid,.listTools{grid-template-columns:1fr}.ratingButtons{grid-template-columns:repeat(5,minmax(44px,1fr));gap:6px}.ratingButton{min-height:64px}.segment{grid-template-columns:repeat(2,1fr)}.metricRow{grid-template-columns:1fr}}